Privacy policy

1. Scope

This policy applies when you visit this site, download software, register for cloud services, or use Luck label software (including LuckDesign, LuckNext, and related components). Separate agreements or addenda may apply to specific product lines.

2. Information we may collect

• Account and contact details: such as name, email, phone, and company – for sign-in, sales, and support.
• Device and log data: such as device model, OS version, access time, IP address, and error logs – for security and troubleshooting.
• Operational data: such as templates you upload and print-job metadata (depending on features) – to provide and improve the service.

3. How we use information

• To provide, maintain, and improve product features;
• For authentication, security, and compliance;
• To send important service-related notices (e.g. security updates);
• With consent or as permitted by law – for analytics and product improvement.

4. Sharing and processors

We do not sell your personal information. We may share it only when you consent, when required by law, or with vendors who process data on our behalf (e.g. hosting, email) under contract and only as needed for this policy.